We are currently in the process of being registered.
Level 1&2 Support Coordination for all Self and Plan managd participants.
Support Coordination helps you understand and use your NDIS plan with confidence.
I, Jody Mitchell, personally provide Level 1&2 Coordination of Supports helping you connect with trusted providers, build independence, and get the most from your funding.
Servicing Mandurah, Rockingham, Pinjarra, and surrounding areas.
We are in the RIGHT PLACE, at the RIGHT TIME, doing the RIGHT THINGS for the RIGHT PEOPLE
No Phone’s
No distractions. No scrolling. No excuses.
Our team members don’t use phones during support shifts unless it’s for essential work reasons because your time, safety, and trust deserve our full attention.
We believe in being present: eye contact, active listening, and genuine engagement.
Our team backs this 100%. Dignity means giving you the respect of our time and presence every moment matters, and we’re not missing a single one..
High Standards, Hand-Picked Team
We don’t just hire support workers, we hand-pick people who reflect our values: integrity, empathy, and true dedication to care.
Every team member is chosen by our founder and held to the highest standards. We expect more than qualifications, we look for heart, reliability, and a deep respect for the people we support.
We’re proud of our crew and we keep them accountable. Regular check-ins, ongoing training, and open communication mean that if something isn’t right, we fix it fast. Because when your name is on the door, the care has to be personal.
You’re Never Alone – 24/7 On-Call Support
Life doesn’t stick to business hours, and neither do we.
At Mitchell & McCallum, we offer 24/7 support because we know questions, concerns, and unexpected moments can happen anytime. Whether it’s late at night or early in the morning, our on-call phone means help is always just one call away.
You’ll never be left wondering who to turn to, because we’re always here, ready to listen, support, and act when you need us most.
Transport and School Pick-Ups & Drop offs
We Get you there, Safely and Consistently
From school pick-ups to appointments and outings, we’re more than just care we’re a reliable transport, too. Families trust us to show up on time, every time.
At Mitchell & McCallum, Get Dignity First Care, we’ve added QR codes to our uniforms as a symbol of connection, transparency, and pride in the work we do.
Each one of our Superstars wears their uniform with confidence knowing they are in the RIGHT PLACE at the RIGHT TIME, doing the RIGHT THINGS for the RIGHT PEOPLE. This isn’t just a uniform, it's a statement. A commitment to showing up every day with integrity, compassion, and purpose.
The QR code on every shirt is more than just a link, it's a voice for our participants, families, and community. With a quick scan, anyone can:
Provide feedback openly, honestly, and instantly
Connect with our team reach our office for support, questions, or compliments
Learn more about us see who we are, what we do, and how we care
We believe in being open, responsive, and accountable. That’s why our QR codes are part of every shift, every visit, every interaction.
Because when you wear our name, you carry our values and you’re part of something that matters.
Why We Wear Our QR Code with Pride
we do things differently
Supports We Deliver
💛 Our Approach
At Mitchell & McCallum, Get Dignity First Care, we believe quality support should feel natural, empowering, and personal.
Our services are delivered with heart, integrity, and genuine understanding shaped by hands-on experience and a deep commitment to what truly matters: your dignity, independence, and wellbeing.
🌱 In-Home Support
We provide gentle, respectful assistance with personal care, meal preparation, daily routines, and skill development all within the comfort and familiarity of your home.
🚗 Community Access
We support you to stay active and connected whether that’s attending appointments, participating in hobbies, shopping, social events, or simply enjoying your community with confidence.
🎒 Before & After School Care (Ages 7+)
For children aged 7 years and above, we offer calm, safe, and structured before and after school support.
Our experienced staff understand the importance of building trust, confidence, and consistency, ensuring each child feels supported and valued.
This service is available for both plan-managed and self-managed NDIS participants.
✨ Service Area
Based in Mandurah, we proudly provide supports across Mandurah to Dawesville, Pinjarra, and Rockingham — and everywhere in between.
You don’t have to navigate it all alone — we’re here to help every step of the way.
📞 Contact our admin team: 0447 736 746
📍 NDIS Commission Contact Details:
Website: www.ndiscommission.gov.au
Phone: 1800 035 544 (9am to 5pm AEST)
TTY: 133 677
National Relay Service: 1800 555 727 then ask for 1800 035 544
Online Complaint Form: Submit a Complaint
📎 Other Helpful Links
NDIS Website: www.ndis.gov.au
Participant Rights & Advocacy: Disability Advocacy Finder
NDIS Code of Conduct: View Code
